EXCHANGE & RETURN POLICY

In case you received an error order, if it is a result of our error (you received an incorrect item, etc.). You may choose to return or exchange the items you had received. Please note, claim of error order must be submit in 7 days after you received.

• In case you choose to return and cancel the order, here our policy. We will send your payment back to you. You don't even have to send the order you had received back to us. Please keep it as a gift from FrescoVerde.com as our apology due to an error.

• In case you choose to exchange the order, here our policy. We will re-ship the right order at our own expense. And You don't have to send the order you had received back to us. Please keep it as a gift from FrescoVerde.com as our apology due to an error.

Note: After we notified about error order, first we check and re-check it with our database.

• You order ASEAN Journal on Hospitality Volume 3 Number 1, January 2004. Confirm.
  
  BUT
  
  
• We ship you another product or ASEAN Journal on Hospitality Volume 2 Number 1, January 2003 (different Volume or Number to your order).

IT IS NOT ALLOW TO CLAIM ERROR OF ORDER IF IT WAS A RESULT BY YOUR SELF

NOT SAMPLE OF ERROR

• You wish to order ASEAN Journal on Hospitality Volume 3 Number 1, Januari 2004. But, at whatever reason, you click an order of ASEAN Journal on Hospitality Volume 4 Number 1, Januari 2005. Confirm.
  
  AND
  
  
• We ship ASEAN Journal on Hospitality Volume 4 Number 1, Januari 2005  exactly as your order recorded by our database.

To avoid error during order step, please review order list carefully before to click checkout button.

It must understood that FrescoVerde.com database always in right condition, it records what the customer choose (by click). It means that: if the customer click "A" product, our database must be record "A" product order. In case you thought click "A" product to order, but our database record your order is "B" product, then our database record is the right order. Once again to avoid this problem, please re-check carefully your order list before checkout.